SMS Terms & Conditions

Program Description

DocJS (operated at docjs.io and docjs.io) is a healthcare document workflow platform that facilitates electronic prescriptions (eRx), healthcare enrollment forms, and document signing workflows. When you provide your mobile phone number and consent, you agree to receive SMS text messages from DocJS related to documents that require your review, signature, or authorization.

Types of Messages

By opting in, you consent to receive the following transactional SMS messages:

• Document signing notifications - Alerts when a healthcare document, consent form, or enrollment form requires your signature
• Prescription authorization alerts - Notifications when an electronic prescription (eRx) requires provider authorization or patient acknowledgment
• Action required reminders - Follow-up notifications for pending documents that need your attention
• Completion confirmations - Confirmation that your document has been successfully signed and submitted
• Secure access links - One-time links to securely access and sign documents

These are transactional messages only. We do not send marketing, promotional, or advertising messages. You will only receive SMS when there is a document requiring your action.

Message Frequency

Message frequency varies based on your document activity. You will receive messages only when:

• A new document requires your signature or review
• A prescription requires your authorization
• A reminder is sent for a pending action (typically 1-2 reminders per document)
• Your submission is confirmed

Typical users receive 1-5 messages per document workflow. You will not receive recurring daily or weekly messages unless you have active documents pending.

Message and Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to messages sent and received. Contact your wireless carrier for details about your messaging plan. DocJS does not charge for SMS messages, but your carrier may.

How to Opt Out

You may opt out of SMS messages at any time using any of these methods:

• Reply STOP - Text STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message from DocJS
• Email - Contact support@docjs.io with your phone number and request to opt out

After texting STOP, you will receive a single confirmation message. No further messages will be sent unless you opt in again. Note: Opting out of SMS will not affect your ability to use DocJS; you will receive notifications via email instead.

How to Get Help

For assistance with SMS messages:

• Reply HELP - Text HELP to any message for assistance
• Email - Contact support@docjs.io
• Website - Visit docjs.io/support

Supported Carriers

SMS is supported on all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most regional carriers. Coverage and delivery are not guaranteed. Carriers are not liable for delayed or undelivered messages.

Privacy

Your privacy is important to us. Your phone number is collected solely to send you transactional notifications about documents requiring your action. We do not sell, rent, lease, or share your phone number with third parties for promotional or marketing purposes. Your phone number may be shared only with our SMS service provider (Twilio) for the sole purpose of delivering messages on our behalf.

For complete details, please review our Privacy Policy.

Healthcare Information Disclosure

DocJS handles healthcare-related documents including electronic prescriptions and enrollment forms. SMS messages may reference document types or request that you take action on healthcare-related materials. While we limit the information included in SMS messages, standard text messaging is not encrypted end-to-end. By opting in to SMS notifications, you acknowledge and consent to receiving healthcare-related alerts via text message.

If you prefer not to receive healthcare notifications via SMS, you may opt out at any time and receive notifications via email instead.

Consent

By providing your phone number and checking the SMS consent box, you expressly consent to receive transactional SMS messages from DocJS at the mobile number provided. Consent is not a condition of purchase or using our services. You may use DocJS with email-only notifications if you prefer.

Changes to These Terms

We may update these SMS Terms & Conditions from time to time. The current version will always be available at this URL. Material changes will be communicated via email or the next SMS message you receive.

Contact Information