Privacy Policy

1. Introduction

Document Journey Suite ("DocJS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare workflow automation platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Organization information (company name, address, healthcare identifiers)
• Form and document data submitted through our platform
• Communication preferences and correspondence with us

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and route documents according to your configured workflows
• Send notifications via email, SMS, or fax as configured
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Comply with legal obligations and protect our rights

4. HIPAA Compliance

As a healthcare workflow platform, we understand our responsibilities regarding Protected Health Information (PHI). We maintain administrative, physical, and technical safeguards to protect PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We will enter into Business Associate Agreements (BAAs) with covered entities as required.

5. Information Sharing

We may share your information with:

• Service providers: Third parties who assist in operating our platform (hosting, email delivery, SMS providers)
• Workflow participants: Individuals and organizations designated in your document workflows
• Legal compliance: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Document data retention periods may be configured according to your organization's requirements and applicable regulations.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: